We ship within 24-48 hours from Sunday to Thursday. Local post offices are closed from Thursday noon to Sunday morning (GMT).
We ship to most countries, except Africa, Russian Federation and the Middle East.
The shipping fees are automatically calculated and depend on the weight. Therefore, for most products shipping are combined. You can find in the checkout page the calculated shipping costs.
The default delivery method is "Registered + confirmation of delivery" for most countries that have traceable services. An exception is the United States, as it provides tracking services only to priority mail. Usually the shipping time is estimated within 15 to 20 business days (not including weekends, local holidays or exceptions as strikes or bad weather). It depends mainly on destination customs control and local weather.
An exception is the ex-Soviet countries. Travel time is estimated at 15 to 35 working days.
EMS is an Express mail service. Usually the shipping time is estimated within 7-8 business days, (not including weekends, local holidays or exceptions as strikes or bad weather). It mostly depends on customs control and local weather.
An exception is the ex-Soviet countries. Travel time is estimated at 7-35 working days.
After shipping, we send the customer an email with the details of the shipment including the pack's picture, the tracking number and user manual (as pdf file).
- We accept returns within 5 business days from parcel's arrival. No questions are asked. After 5 business days from arrival, there are no refunds, under any circumstance. However, we accept returns for defective devices, for repairing, up to 180 days from arrival. The refund include the shipping fee only on the following conditions:
- The pack has to be sent back using the simplest traceable shipping method.
- If the parcel is returned by using "priority mail", "EMS" or by any courier as USPS, DHL FeDex etc., it won't be released from customs and no refund will be provided. The reason is that WE are charged for any incoming mail using these faster options, by minimum $50 just for releasing paperwork.
- The pack must contain the front part of the shipped by us envelope, with OUR customs delaration.
- It has to be mentioned on the custumer's customs delaration exactly the same devices and value as were declared by us, and should mentioned "returned goods".
Thank you for your understanding,
Team Petrutech Technologies ™.